Surveys to Apple email addresses not working

Question

Surveys to Apple email addresses not working

Hi,

I'm currently working on a project to send out surveys to our customer base asking about their customer experience. All of the emails we send out are received by our customers except those who have @me and @icloud email address.

We have completed all of the certification requirements (DKIM, SPF and CNAME) and these are all showing as being accepted in the header records. The Apple emails show as sent, but they never appear in the customers inboxes or junk mail. Also, no return record is received.

Has anyone else had this problem and/or have suggestions on how to solve?

Any help is much appreciated.

Imac Intel Core 2 Duo, Mac OS X (10.5.8)

Posted on Sep 9, 2016 7:31 AM

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Answer 1

etresoft

Level 9

57,506 points

Sep 9, 2016 8:42 AM in response to Adam J Shardlow

Hello Adam,

Those protocols you list are anti-spoofing certifications and basic DNS. They won't help you get past SPAM filters. It sounds like Apple's servers are working as designed.

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Answer 2

Sep 9, 2016 8:55 AM in response to etresoft

Thanks for the details. So what do I need to do to get around the SPAM filters for Apple? These are questionnaires that our customers have asked to receive. Is there another set of specific anti-spoofing certificates I need?

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Answer 3

ChitlinsCC

Level 7

21,152 points

Sep 9, 2016 8:55 AM in response to Adam J Shardlow

I will add to our esteemed colleague etresoft's comment (as usual, spot on)...

Contact Apple Support

explain this as well to them as you have here, and expect (request?) to be elevated to a Senior Specialist

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Answer 4

etresoft

Level 9

57,506 points

Sep 9, 2016 9:48 AM in response to Adam J Shardlow

Hello again Adam,

Spoofing and SPAM are two different things. Just because you can authenticate your e-mail messages doesn't mean they aren't SPAM. Apple's e-mail servers are notorious for dumping SPAM in a black hole instead of putting it in junk mail folders.

It would be unethical of me to provide suggestions about how to "get around the SPAM filters for Apple" in a public forum. There is no way for me to verify that you are a legitimate organization sending surveys that people have requested.

My suggestion would be to build a web site or app that offers these surveys. There are other notification methods you could use to send out survey requests. No e-mail messages would be exchanged. These notifications would not go over e-mail and they could only be initiated from people who agree to receive them. If they decided to stop participating, they could stop the notifications without using the "unsubscribe" feature that never works, no matter how many certificates the spammer has.

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Answer 5

Sep 9, 2016 9:48 AM in response to etresoft

No problem - I understand.

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Answer 6

ChitlinsCC

Level 7

21,152 points

Sep 9, 2016 10:16 AM in response to etresoft

SPAM/Junk filters are "finicky" it seems... my ASC notices sometimes get "Junked" for some reason

Today's check prompted by this thread

I like your idea of crafting a website survey - although a "link" in an invitation email (or some other "incriminating language" in it) may foil even that effort

Must be clever - even if honest - these days

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